Support

We're here to help with Crosian on iOS and Android.

Contact

Please include your device model, OS version, Crosian app version, and a short description of the issue. Screenshots are helpful when possible.

We review support requests as soon as we can. For account or data deletion requests, we typically respond within 30 days.

The fastest way to report bugs or suggestions:

Open Crosian on your device.
Go to Settings → Send feedback (설정 → 의견 보내기), or use My Church → Send feedback.
Choose a category, describe what happened, and submit.

If you are signed in to My Church, church and account context may be attached to help us investigate (passwords and tokens are never included).

How do I install Crosian?: On iPhone, download Crosian from the App Store. On Android, get Crosian on Google Play.
Do I need an account to use Crosian?: No. Home, Today, Faith Talk, worship, prayer, and most features work without signing in. My Church is optional.
What is My Church?: My Church is an optional connection for people whose church participates. If your church has given you a church login, you can sign in from the My Church tab to connect church life with Crosian. You can disconnect anytime from Settings.
I cannot sign in to My Church: Use the church login provided by your participating congregation. If your login does not work, contact your church office or email support@crosian.org with your church name and a short description of the error. Do not send your password.
How do I request account or data deletion?: See Account and Data Deletion for the full request process, or email support@crosian.org with the details listed on that page.
How do I contact support?: Email support@crosian.org, or send feedback from Settings inside the app.
Where is the Privacy Policy?: crosian.org/privacy

See our Privacy Policy for details on data collection and security. For deletion requests, go to Account and Data Deletion.